Terms and Conditions of the SaaS Service

Last updated: January 2026

1. Identification of the Parties

1.1 The Provider

OWALLS (hereinafter, "the Provider", "we" or "the Company"), with professional address at C/Creus, 34, 08370, Calella, Barcelona, Tax ID 388616658F, and email info@owalls.com, owner of the "OWALLS" platform accessible at https://owalls.com.

1.2 The Client

The User-Client (hereinafter "the Client" or "you"), a professional in the dental sector wishing to contract the intelligent management service of dental treatment photographs through our SaaS platform.

2. Definitions

For the purposes of this contract, the following shall be understood:

• Platform or Service: The technological platform OWALLS, SaaS (Software as a Service) system for intelligent management of dental images, accessible via web and mobile applications.
• Contract: All documents that govern the contractual relationship, including: Terms and General Conditions, Service Level Agreement (SLA), Privacy Policy and technical documentation.
• SLA (Service Level Agreement): Service Level Agreement which establishes the quality parameters, availability and technical support guaranteed by the Provider.
• Use License: Non-exclusive and non-transferable right granted to the Client to use the Platform under the terms of this Contract.
• Private Environment: Exclusive digital space of the Client within the Platform where their data and images are stored and managed.
• AI System: Proprietary artificial intelligence algorithms developed by the Provider for the processing, classification and automated optimization of dental images.
• Authorized User: Natural person authorized by the Client to access and use the Platform under their credentials.

3. Purpose of the Contract

3.1 Description of the Service

The Provider offers the Client access to the OWALLS Platform, a SaaS service specialized in the professional management of dental treatment photographs, which includes:

• Secure cloud storage of clinical images
• Automated processing using proprietary artificial intelligence
• Intelligent classification and tagging of images
• Format optimization and standardization
• Visualization and comparison tools
• Case and patient management
• Automated backups

3.2 Subscription Plans

The Client may choose between the following plans:

4. Service Contracting

4.1 Registration Process

To contract the Service, the Client must:

1. Access the website www.owalls.com or the mobile application
2. Complete the registration form with truthful and updated data
3. Select the desired Plan (Essential or Professional)
4. Expressly accept these Terms and Conditions
5. Accept the Privacy Policy and data processing
6. Complete the payment process through the available means

4.2 Trial Period

We offer a free 30-day trial period with no obligation. During this period, the Client will have full access to the features of the selected Plan. No credit card is required to activate the free trial.

4.3 Contract Confirmation

Once payment is verified or the trial period has been successfully completed with subscription activation, the Provider will send the Client by email:

• Confirmation of the contracting
• Platform access credentials
• Copy of these Terms and Conditions
• Technical documentation and user manual

5. Platform Use License

5.1 Grant of License

The Provider grants the Client a non-exclusive, non-transferable and revocable license to use the Platform, limited to Spanish territory and under the terms established in this Contract.

5.2 Usage Limitations

The Client agrees to:

• Use the Platform exclusively for legitimate professional purposes
• Not share their access credentials with unauthorized third parties
• Not reverse engineer, decompile or disassemble the software
• Not make copies, modifications or derivative works of the Platform
• Not sublicense, resell or transfer the usage rights
• Not use the Platform for illegal or unauthorized purposes
• Respect the maximum number of authorized users according to their Plan

5.3 User Management

The Client is responsible for managing the Authorized Users associated with their account, including the creation, modification and revocation of access. The maximum number of users will depend on the contracted Plan.

6. Intellectual and Industrial Property

6.1 Provider's Rights

The Platform, including its source code, AI algorithms, user interface, graphic design, databases, technical documentation, OWALLS trademark and any other elements, are the exclusive property of the Provider or its licensors.

All intellectual and industrial property rights over the Platform are protected by applicable Spanish, European Union and international laws.

6.2 Client's Rights over their Content

The Client retains ownership and all rights over the images and data uploaded to the Platform. The Provider shall act solely as a provider of storage and processing services.

6.3 Limited License of Client Content

By uploading content to the Platform, the Client grants the Provider a limited, non-exclusive and revocable license to:

• Store and process images using AI systems
• Make backup copies
• Optimize and transform images according to the functionality of the service

This license does NOT authorize the Provider to use the Client's images for other purposes, share them with third parties, or use them in marketing without express prior consent.

7. Artificial Intelligence Systems

7.1 Regulatory Compliance

The Provider acts as responsible for the deployment of AI systems in accordance with Regulation (EU) 2024/1689 of the European Parliament and of the Council (AI Act).

7.2 Nature of the AI Systems

The artificial intelligence algorithms integrated into the Platform have been internally developed by the Provider and are their exclusive property. These systems are designed to:

• Automated classification of dental treatment types
• Detection and segmentation of areas of clinical interest
• Image quality optimization (contrast, brightness, focus)
• Format and dimension standardization
• Removal of non-relevant information

7.3 Transparency and Labeling

All images processed using AI are clearly identified with metadata indicating their processed nature, complying with Article 50 of the AI Act. The Client can access the processing history of each image at any time.

7.4 Human Supervision

The Client maintains at all times control and supervision over the processed images. Results generated by AI are suggestions that the dental professional can accept, modify or reject according to their clinical judgment.

7.5 Limitation of Liability for AI

AI systems are professional assistance tools. The Provider assumes no responsibility for clinical decisions made by the Client based on results generated by AI. The Client is solely responsible for the professional use of the tools.

8. Infrastructure and Service Provision

8.1 Servers and Hosting

The Provider provides the service directly with its own means. The servers are hosted in data centers of CONTABO GmbH located in the European Union, complying with ISO 27001 security standards.

8.2 Service Availability

The Provider undertakes to maintain service availability according to the levels established in the SLA (Service Level Agreement). Specific uptime commitments, response times and maintenance windows are detailed in the attached document.

8.3 Scheduled Maintenance

The Provider may carry out scheduled maintenance that involves temporary service interruptions. These interventions will be carried out preferably during low activity hours and will be notified at least 48 hours in advance to the Client.

9. Backups and Data Recovery

9.1 Provider's Backup Policy

The Provider implements the following backup system:

9.2 Backup Service Limitations

9.3 Client Responsibility

The Client is ultimately solely responsible for the protection of their data. It is strongly recommended that the Client:

• Keep local copies of critical images
• Perform periodic exports of their data
• Not rely exclusively on the Provider's backups
• Contract additional backup services if greater assurance is required

9.4 Restoration Request

In the event of data loss, the Client may request a restoration from backup. The Provider will make best efforts to recover the information, but does not guarantee total recovery nor the integrity of all files.

10. Technical Requirements and Client Obligations

10.1 Minimum Requirements

To use the Platform, the Client must have:

• Stable Internet connection (minimum 5 Mbps recommended)
• Updated web browser (Chrome, Firefox, Safari, Edge in recent versions)
• Compatible device: computer, tablet or smartphone
• JavaScript enabled
• Technical cookies enabled

10.2 Client Obligations

The Client agrees to:

• Keep their computer equipment in good condition and updated
• Have updated antivirus software
• Use strong passwords and change them periodically
• Not allow unauthorized access to the Platform
• Immediately notify any security breach or unauthorized access
• Comply with data protection regulations in their use of the Platform
• Not upload illegal, malicious content or content that infringes the rights of third parties
• Keep their contact information updated

10.3 Exclusion of Provider's Liability

The Provider shall not be liable for:

• Failures caused by the Client's defective equipment
• The Client's connectivity issues
• Viruses or malware on the Client's devices
• Improper use of the Platform by the Client's authorized users
• Failure to meet minimum technical requirements
• Data loss due to Client negligence

11. Prices, Invoicing and Payments

11.1 Payment Methods

The Client may choose between:

• Monthly Subscription: Recurring payment every 30 days
• Annual Subscription: One-time annual payment with discount (equivalent to 10 months)

11.2 Minimum Commitment Period

There is no minimum commitment period. The Client may cancel their subscription at any time. If they cancel during an already paid month, the service will remain active until the end of the billed period.

11.3 Payment Methods

Payments will be made by:

• Credit/debit card (Visa, Mastercard, American Express)
• SEPA direct debit (for recurring subscriptions)
• Bank transfer (for annual payments only)

11.4 Invoicing

The Provider will issue an electronic invoice for each payment made, which will be sent to the Client's email. Invoices will include the corresponding VAT according to current Spanish regulations.

11.5 Automatic Renewal

Subscriptions are automatically renewed at the end of each period (monthly or annual) unless expressly cancelled by the Client at least 24 hours before the renewal date.

11.6 Price Modification

The Provider reserves the right to modify prices with a minimum notice of 30 days. Price changes will not affect already paid periods. If the Client does not accept the new price, they may cancel their subscription without penalty before the change takes effect.

11.7 Non-payment

In case of non-payment or charge rejection:

• The Provider will temporarily suspend access to the Platform after 7 days of non-payment
• An administrative fee of €15 will be charged for each returned or rejected payment
• If non-payment persists for 30 days, the Provider may terminate the Contract
• During the suspension, the Client's data will be kept stored

11.8 Refunds

Since we offer 30 days of free trial, we do not issue refunds for subscriptions already started. The Client may cancel at any time, but the already paid period will not be refunded.

12. Duration, Cancellation and Termination of the Contract

12.1 Duration

The Contract has an indefinite duration from the date of contracting, with automatic renewals according to the chosen plan (monthly or annual).

12.2 Cancellation by the Client

The Client may cancel their subscription at any time from their control panel or by contacting support. Cancellation:

• Will take effect at the end of the current billing period
• Does not entitle to a refund of the already paid period
• Must be made at least 24 hours before renewal to avoid future charges

12.3 Access to Data after Cancellation

After cancellation or termination of the Contract:

• The Client will have read-only access to their data for 30 additional days to perform exports
• During these 30 days, the Client may download a complete copy of all their images and data
• After 60 days from cancellation, the Provider will permanently and irrevocably delete all data
• Data deletion is definitive and cannot be reversed under any circumstances
• The Provider is not obligated to maintain backup copies after this period

12.4 Grounds for Termination by the Provider

The Provider may terminate the Contract immediately in the following cases:

• Persistent non-payment after 30 days from the due date
• Fraudulent or illegal use of the Platform
• Serious violation of these Terms and Conditions
• Uploading illegal content or content that infringes third-party rights
• Activities that compromise the security or stability of the service
• Identity theft or false data

12.5 Effects of Termination

After termination of the Contract:

• The Client's access to the Platform ceases immediately
• The data retention/deletion periods indicated above apply
• The Client will remain responsible for pending payments and obligations incurred
• No refund of amounts already paid will be made

13. Personal Data Protection and Confidentiality

13.1 Applicable Regulations

The processing of personal data is governed by Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD). For detailed information, please consult our Privacy Policy.

13.2 Data Protection Roles

13.3 Data Processor Agreement

When the Client uploads patient health data to the Platform, the Data Processor Agreement that forms part of this agreement shall apply, in accordance with Article 28 of the GDPR.

The Provider undertakes to:

• Process data only in accordance with the Client's instructions
• Guarantee the confidentiality of persons authorized to process the data
• Implement appropriate technical and organizational measures
• Assist the Client in complying with their legal obligations
• Delete or return the data upon termination of the service
• Make available to the Client all information necessary to demonstrate compliance

13.4 Sub-processors

The Client expressly authorizes the Provider to subcontract server hosting to:

• CONTABO GmbH - Server infrastructure (data centers in the EU)

Any new sub-processor will be notified to the Client at least 30 days in advance, who may object within that period.

13.5 Data Subject Rights

Data subjects may exercise their rights to:

• Access their personal data
• Rectification of inaccurate data
• Erasure ("right to be forgotten")
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, contact: info@owalls.com or via the form in the Privacy section of the Platform.

13.6 Confidentiality

All information exchanged between the Parties is considered confidential. This confidentiality obligation will remain in effect during the execution of the Contract and will be maintained for 2 years after its termination.

14. Warranties and Limitations of Liability

14.1 Service Warranty

The Provider warrants that the Platform will operate substantially in accordance with the technical documentation provided. However, it is offered "as is" regarding:

• Uninterrupted or error-free operation
• Suitability for the Client's specific needs
• Compatibility with all equipment and browsers

14.2 Warranty Exclusions

The Provider does not warrant:

• That the Platform will meet the Client's subjective expectations
• That AI results will be perfect in all cases
• Total data recovery in the event of incidents
• Complete absence of interruptions or errors

14.3 Limitations of Liability

14.4 Exclusion of Indirect Damages

Under no circumstances shall the Provider be liable for indirect damages, including but not limited to:

• Loss of profits or loss of earnings
• Loss of business opportunities
• Reputational damage
• Loss of data not attributable to gross negligence of the Provider
• Third party claims (except those covered by indemnification)

14.5 Force Majeure

Neither Party shall be liable for breaches caused by circumstances of force majeure, including: natural disasters, wars, terrorism, strikes, pandemics, power outages, internet infrastructure failures, mass cyberattacks or acts of public authorities.

15. Indemnifications

15.1 Indemnification by the Client

The Client shall indemnify and hold the Provider harmless against any third party claim arising from:

• Content uploaded by the Client that infringes the rights of third parties
• Illegal or unauthorized use of the Platform
• Violation of data protection regulations attributable to the Client
• Breach of these Conditions by the Client

15.2 Legal Expenses

The indemnification includes all reasonable expenses, including attorneys' fees, incurred by the Provider to defend against claims covered by this clause.

16. Modifications and Updates

16.1 Platform Updates

The Provider may update, modify or improve the Platform at any time to:

• Incorporate new features
• Improve performance or security
• Fix errors
• Comply with regulatory changes

Updates that do not substantially affect functionality will be made without prior notice. For significant changes, the Client will be notified at least 15 days in advance.

16.2 Modification of Terms and Conditions

The Provider reserves the right to modify these Terms and Conditions. In case of modification:

• The Client will be notified by email with 30 days' notice
• Changes will be published on the Platform with the "Last updated" date
• The Client will have 15 days to object and cancel without penalty
• After that period without objection, the new terms will be deemed accepted

17. Communications

17.1 Official Means of Communication

Official communications between the Parties will be made through:

• Email to the addresses registered on the account
• Notifications within the Platform
• Certified mail for legal communications

17.2 Obligation to Keep Data Updated

The Client must keep their email address and contact information updated. The Provider shall not be liable for issues arising from outdated contact information.

18. Legal Provisions

18.1 Applicable Law

This Contract is governed by Spanish law. In particular, the following are applicable:

• Regulation (EU) 2016/679 (GDPR)
• Organic Law 3/2018 on Data Protection (LOPDGDD)
• Law 34/2002 on Information Society Services (LSSICE)
• Regulation (EU) 2024/1689 on Artificial Intelligence (AI Act)
• Spanish Civil Code and Commercial Code

18.2 Jurisdiction and Competence

For the resolution of any dispute arising from this Contract, the Parties, expressly waiving any other jurisdiction that might correspond to them, submit to the jurisdiction of the Courts and Tribunals of Barcelona.

18.3 Alternative Dispute Resolution

Before resorting to judicial proceedings, the Parties undertake to attempt to resolve any dispute through good faith negotiation for a minimum period of 30 days.

18.4 Partial Nullity

If any clause of this Contract is declared null or unenforceable by a competent authority, such nullity shall not affect the other provisions, which shall remain in full force.

18.5 Entire Agreement

This Contract, together with the Privacy Policy, the SLA and other referenced documents, constitutes the entire agreement between the Parties and supersedes any prior agreement, verbal or written.

18.6 Waiver

The failure of either Party to exercise a right established in this Contract shall not constitute a waiver thereof, unless expressly stated in writing.

19. Technical Support and Customer Service

19.1 Support Channels

The Client may contact technical support through:

• Ticket system within the Platform
• Email: support@owalls.com
• Live chat (business hours)
• Help center and documentation: help.owalls.com

19.2 Service Hours

• Essential Plan: Email support Monday through Friday, 9:00-18:00 (CET)
• Professional Plan: Priority support, response within 4 business hours

19.3 Languages

Support is available in Spanish, Catalan and English.

20. Contact Information

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This document was last updated in January 2026.
Version 1.0 - OWALLS SaaS Terms of Service